Terms of Use
Last updated: June 2026
Acceptance of Terms
By accessing and using the arc-gleam website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
Description of Services
arc-gleam provides pet care services including dog walking, pet grooming, pet sitting, and related animal care solutions. Service availability, pricing, and specific offerings may vary by location and are subject to change.
Use of Website
You agree to use this website only for lawful purposes. You must not:
- Use the site in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the website
- Transmit any harmful code, viruses, or malicious software
- Collect or harvest any information from the site without permission
- Impersonate any person or misrepresent your affiliation
Service Bookings
All service bookings made through this website are subject to availability and confirmation by our team. Submission of a booking form does not constitute a confirmed appointment until you receive written confirmation from arc-gleam.
Pricing and Payment
Prices displayed on our website are in Australian Dollars and are indicative. Final pricing will be confirmed based on your specific requirements, pet type, and service duration. Payment terms will be communicated upon booking confirmation.
Cancellation Policy
Cancellation terms vary by service type and will be communicated at the time of booking. Generally, we require at least 24 hours notice for cancellations to avoid fees. Emergency situations are handled on a case-by-case basis.
Pet Owner Responsibilities
When using our services, you agree to:
- Provide accurate information about your pet's health, behaviour, and needs
- Ensure your pet's vaccinations are current
- Disclose any known aggression or behavioural issues
- Provide emergency contact information
- Supply necessary food, medication, and care instructions
Limitation of Liability
arc-gleam exercises reasonable care in providing services. However, we cannot guarantee specific outcomes. To the maximum extent permitted by law, arc-gleam shall not be liable for indirect, incidental, or consequential damages arising from use of our services or website.
Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of arc-gleam or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.
Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or accept responsibility for the content or practices of external sites.
Indemnification
You agree to indemnify and hold harmless arc-gleam, its employees, and affiliates from any claims, damages, or expenses arising from your use of our website or services, your violation of these terms, or your violation of any rights of third parties.
Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes become effective upon posting to this page. Continued use of the website after modifications constitutes acceptance of the revised terms.
Governing Law
These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact
For questions about these Terms of Use, please contact:
arc-gleam
15 Harbour Street
Sydney NSW 2000
Australia
[email protected]