Privacy Policy
Last updated: June 2026
Introduction
arc-gleam respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Contact details such as name and email address when you submit enquiry forms
- Information about your pets relevant to the services you request
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use collected information for the following purposes:
- To respond to your service enquiries and booking requests
- To provide and improve our pet care services
- To communicate updates about your bookings
- To maintain and improve website functionality
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit forms or contact us
- Contractual necessity when providing requested services
- Legitimate interests in operating and improving our business
- Legal compliance where required by law
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist our operations under strict confidentiality
- Legal authorities when required by law
- Professional advisers acting as processors
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact and booking data is typically retained for three years after your last interaction with us.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites and encourage you to review their policies.
Changes to This Policy
We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions about this privacy policy or your personal data, please contact us at:
arc-gleam
15 Harbour Street
Sydney NSW 2000
Australia
[email protected]