Get in Touch
We are here to answer your questions and discuss your pet care needs
Contact Information
Office Address
15 Harbour Street
Sydney NSW 2000
Australia
Working Hours
Monday to Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 9:00 AM - 3:00 PM
Service Areas
We currently operate in Sydney, Melbourne, Brisbane, Perth, Adelaide, and the Gold Coast. Regional services may be available upon request.
Sydney NSW 2000
Australia
Response Times
We aim to respond to all enquiries within one business day. For urgent matters regarding scheduled services, our team monitors messages throughout operating hours. If you have a pet emergency, please contact your local veterinarian immediately.
Before You Reach Out
To help us serve you better, consider having the following information ready:
- Your pet's breed, age, and temperament
- Any health conditions or special requirements
- Your preferred service dates and times
- Your suburb or postcode for availability check
This helps our team match you with the most suitable carer and provide accurate scheduling options.
Frequently Asked Questions
How do I book a service?
You can request a booking through our website by visiting the Services page and completing the booking form. Alternatively, send us an email with your requirements and we will get back to you promptly.
Do you offer trial sessions?
Yes, we recommend a meet-and-greet session before commencing regular services. This allows your pet to become familiar with their assigned carer and gives us a chance to understand their needs better.
What happens if my regular carer is unavailable?
We maintain detailed care notes for every pet. If your usual team member is unavailable, a fully briefed colleague will step in. We always notify you in advance of any changes.
Are your team members insured?
All arc-gleam staff are covered by comprehensive public liability insurance. Additionally, each team member holds current first aid certification for animals.